Frequently-Asked Questions

Contents:
What is this "In Car PC" thing I keep hearing about?
What operating system is required to run the In Car PC application?
What additional hardware is required to connect my PC to my vehicle?
Is an Internet connection required to use the In Car PC software?
Will this run on my laptop?
Will this run on my existing in-car computer?
Can I run this on a Macintosh or Linux system?
Will it run on a monitor with a resolution of (800x600, 1024x768, etc.) DPI?
In what languages is the In Car PC application currently available?
Will I be eligible to receive support in the event that I have a problem?
Is there a demo I can download?
Can I buy this in my local auto parts store?
What vehicles are supported?
What does OBD-II mean?
Who develops the hardware and software?
What if I want to sell EASE products myself?
Who can I contact to get more information?












Q. What is this "In Car PC" thing I keep hearing about?
A. The EASE In Car PC is a software application designed for Microsoft® Windows® that allows a user to view and interact with many aspects of the vehicle via its OBD-II interface. To read much more information on this, please check out the In Car PC webpage.



Q. What operating system is required to run the In Car PC application?
A. In order to use the EASE In Car PC program, you must have Microsoft® Windows® XP or Windows Vista®. For more information on system requirements, please visit the PC Requirements page.



Q. What additional hardware is required to connect my PC to my vehicle?
A. You will need to purchase a small device from us called an MDL (sometimes referred to as a "Mini-V"). This small and inexpensive piece of hardware can be purchased from this website by visiting the In Car PC page.



Q. Is an Internet connection required to use the In Car PC software?
A. No. Because the EASE In Car PC application has all of the information it needs built right into the software package, you will never need an Internet connection to connect to your vehicle. Simply plug the MDL device into your vehicle's OBD-II port and launch the software. That's all there is to it!



Q. Will this run on my laptop?
A. Yes. The EASE In Car PC application will run on any computer that has Microsoft® Windows® XP or Windows Vista® installed as the operating system.



Q. Will this run on my existing in-car computer?
A. Yes, if your in-car computer has a monitor, or is a touchpad computer, and has the proper operating system installed, with at least one free USB port. . The EASE In Car PC application will run on any computer that has Microsoft® Windows® XP or Windows Vista® installed as the operating system.



Q. Can I run this on a Macintosh or Linux system?
A. At present, the answer is no. However, there are some tests being performed in our engineering lab on Linux-based systems. Because of various key components requiring attributes found only in the Microsoft® Windows® environment, it is unlikely that a native port will be developed for users of other operating systems.



Q. Will it run on a monitor with a resolution of (800x600, 1024x768, etc.) DPI?
A. Yes. This was an important part of the graphical user interface (GUI) design process. All versions of the EASE In Car PC software will automatically resize to your display settings, regardless of monitor size or resolution, provided your system matches at least the minimum PC requirements.



Q. In what languages is the In Car PC application currently available?
A. As of now, the only language in which the EASE In Car PC application is available is English.



Q. Will I be eligible to receive support in the event that I have a problem?
A. Absolutely! While we don't foresee any problems with installation or usage of the EASE In Car PC, we still have some of the best technical support professionals available on-staff, ready to answer your questions.



Q. Is there a demo I can download?
A. Yes. While you won't be able to scan your vehicle without purchasing the appropriate device and a software license from EASE, you can still download the software as a demo to view the available screens and get comfortable with the environment. To download a copy now, please visit the Downloads Area.



Q. Can I buy this in my local auto parts store?
A. If your local store is an authorized EASE Diagnostics retailer or reseller, the answer is yes. If not, you may want to encourage them to visit this website to explore the possibilities. Then you'll be able to see, in person, how our tools and software work in the real world, without having to purchase the product first. In any case, if you don't have an EASE retailer near you, you can still purchase the In Car PC software, hardware, and even entire packages by visiting the In Car PC page.



Q. What vehicles are supported?
A. Any car or light truck with an OBD-II system is supported by the EASE In Car PC application.



Q. What are the terms of shipping?
A. Shipping via UPS Ground to anywhere in the "lower 48" of the United States and standard UPS insurance charges are included free on orders over $100. On orders shipped to Hawaii, Alaska, or outside of the United States, or if expedited or another shipping method is required, the cost will be added to the invoice including a nominal handling and packaging charge.



Q. What does OBD-II mean?
A. The term OBD-II is an acronym for On-Board Diagnostics Generation II. This is a communications standard available on all 1996 and newer cars and light trucks. To learn more about OBD-II and its predecessor, OBD, there's an excellent WikiPedia article.



Q. Who develops the hardware and software?
A. All of the hardware and software is developed by the extremely talented and highly-experienced Engineering staff at EASE Diagnostics, a United States corporation. All of our products are developed in-house, then manufactured and tested by our in-house Quality Assurance and Technical Support personnel. All products are vigorously tested and re-tested to ensure nothing but the highest quality and reliability in vehicle diagnostic equipment will hit the streets with our name on it. To learn more about EASE Diagnostics, please visit our main website at www.obd2.com.



Q. What if I want to sell EASE products myself?
A. Then we would welcome you as a reseller! In fact, our reseller program is one of the best available, not just in our industry, but in sales in general. The application process is extremely simple, the buy-in is very low (only two items), the support and brand name are already established as leaders in the industry, and the market is still virtually untapped! If you or someone you know is interested in becoming an EASE reseller, please visit our reseller information area. And something else to keep in mind: if you're looking for a gift for someone who wants to go into business for themselves, or just to make extra money, why not direct them to the reseller page and then just purchase two units to get them started? It's an inexpensive gift that truly will keep on giving, and will change their life forever for the better.



Q. Who can I contact to get more information?
A. If you still have questions that weren't answered here, don't worry. You can just visit our contact page to send us an online message, or call us toll-free at (888) 366-EASE. We'll be glad to help!